Half of S44 Bus Riders Unhappy With Announcements
The NYPIRG Straphangers Campaign released the results of a customer satisfaction poll of S44 bus riders today. The poll showed that 48% of riders surveyed were dissatisfied with announcements being made on the S44.
Riders on the S44 - which runs between the Staten Island Mall and St. George Ferry Terminal along Richmond Avenue - rated cleanliness, safety, reliability, announcements and crowding on a scale from 1 to 5, where 1 is least satisfactory and 5 most satisfactory (see attached profile).
While riders feel the S44’s announcements are poor, 89% surveyed gave high marks for safety.
The S44 also saw a 10.1% increase in ridership with only a 8.6% increase in service between 1999 and 2000. “There are a lot more riders on the S44 and service needs to follow,” said Farouk Abdallah, Straphangers Campaign Field Organizer.
Last month the NYPIRG Straphangers Campaign met with management from the New York City Transit Bus Department to discuss survey findings. “Bus management was receptive - they understand that announcements are a problem on the S44 and we discussed ways to improve it,” said Neysa Pranger, Campaign Coordinator. One of the options discussed was Bus Rapid Transit (BRT) - a program that offers a variety of strategies for improving bus service, including:
The bus customer satisfaction poll was made possible by the J.M. Kaplan Fund, a leader in enhancing the quality of day-to-day life throughout the five boroughs of New York through improvements in public facilities and citizen involvement.